Communication, the 4 Factors to Master (a lot easier)!!!

Image Credit: quotesfans

Posted by: Albert Weng

We all know the importance of communication in this information overloaded era where people have less and less time and patience for the stuff that's not interesting or worth a tiny attention to focus. So, how to communicate (very) well is certainly a key factor of success (KFS) for everyone and every organization.

There're tons of best criteria of making a quality communication, such like KISS, SMART, empathy, etc. Here at ABC, I summarize those I found and adopted myself which has proved to be very useful in most of the situations. Heads on.

Principle of communication in one single session

1. The picture

1) Prepare the picture of the case you try to communicate with the (several) counterparts.
2) Ensure the understanding of background and profile from each stakeholder is well researched and received. This is critical to add the key notes to the picture (with some untold).
3) The map, know the past, present and future of the particular case you're communicating and the direction you're persuading others. For sure, to always keep in mind the goal throughout the talk.

2. The role

1) Knows your role in this particular session.
2) Knows the other counterparts' role, too.
3) Bear in mind the other key stakeholders who's critical but not presenting in this talk.
4) Understand the possible change of the role for each key stakeholder during and after this communication, including yourself.
5) Manage the possible impact of the role change for every stakeholder.

3. The switch

1) Switch the role when the profile of counterparts/ stakeholder changed.
2) Switch the way of talking, asking when a critical signal appeared (i.e., refuse to talk about a particular person involved).

4. The sensor

Last but not least, keep a high sensitivity to those responses, tone, gesture, facial expression, even a pause of their talk from all key counterparts, then to change your way to respond to continue the communication to reach your goal.


Criteria of a quality communicator

1. Smooth

A quality communicator makes every talk/ communication a smooth experience, very much like dancing, a pas de deux, which makes the other party a pleasant experience who wish to continue.

2. Precise

There're more and more confusions from the global workplaces due to cultural difference and language barrier while we have to make even more communication than ever. Therefore, the more the precise could be made, the better the willingness and effectiveness could be created.

3. Continuous

Keep the ball rolling, is the key to make greater progress through/ among others. Making others accepted/ expected for continuous communication is a priceless value for every professional.

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